I. Users agree to these terms

This document contains terms of use for HR.com. By using the HR.com portal you agree to these terms and conditions in full. In addition, you should also review the HR.com privacy policy to learn about information collected by HR.com, what that information is used for, and how it may be shared.

1. Acceptable use of the site

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without the City of Holyoke’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without the City of Holyoke’s express written consent.

2. HR.com links to other sites

For your convenience and at the discretion of the City of Holyoke, HR.com may contain hypertext or other links to external Internet sites that are not provided or maintained by the City of Holyoke. Please note that the City of Holyoke cannot guarantee the authenticity, accuracy, appropriateness, relevance, timeliness, completeness or security of the website or content linked to in these external sites.

In addition, the inclusion of links to non-governmental sites is not intended to endorse any views expressed, or products or services offered, on these sites, or the organizations sponsoring the sites. In particular, please note that the HR.com portal uses various social media tools. Although some of the social media sites or identities might appear to be part of this site, many are hosted by third party providers. Please review our Social Media Policy for more information on the terms that apply for those sites.

3. Intellectual Property

All of the material posted on HR.com and accessible to the public without use of an authenticating and authorizing mechanism (such as a “PIN” or password) is public record. Most of the public record posted on HR.com, such as plan documents, can be copied and used for any purpose.

However, some of the content posted on HR.com may be subject to copyright. The City of Holyoke logo shall not be used by any person or entity without prior written consent by the City. With respect to such material including the design, layout, and other features of HR.com, the City of Holyoke forbids any copying or use other than “fair use” under the Copyright Act. “Fair use” includes activities such as criticism, comment, news reporting, teaching, research, and other related activities. In addition, please be advised that HR.com may make use of materials (including, but not limited to, photographs) in which third parties hold the copyright, which also cannot be copied or used for use other than “fair use” without permission of the copyright owner. If you want to make use other than “fair use” of any copyrighted information on this Web site, you must seek permission directly from the copyright owner.

The only part of this website to which the copyright rules stated above do not apply is on social media pages that receive comment. Visitors to these pages agree to grant a non-exclusive, irrevocable, royalty-free license to the rest of the world for their submissions to this site under the Creative Commons Attribution 3.0 License. A copy of this license is available online at http://creativecommons.org/licenses.

4. Right to edit material on the page

The City of Holyoke reserves the right to edit or remove any material on this website, stored on the City’s servers, or hosted or published upon this website. The City of Holyoke also reserves the right to restrict or remove any content that is deemed in violation of any applicable law or the policies of the City of Holyoke. To see the policy on removal of user-provided content through social media, see the HR.com social media policy.

5. No warranty, endorsement or liability

The City of Holyoke makes no warranty that the materials contained within the HR.com portal are free from copyright claims, or other restrictions or limitations on free use or display. The City disclaims any liability for the improper or incorrect use of information obtained from the HR.com portal.

With respect to documents available from this portal, neither the City of Holyoke nor any of the employees of its members, makes any warranty, expressed or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy or completeness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately-owned rights.

Regarding the data and statistics contained on the HR.com portal, these data are dynamic and may change over time. The City of Holyoke gives no warranty, expressed or implied, as to the accuracy, reliability, or completeness of these data. It is the responsibility of the data user to use the data appropriately and consistent within these limitations. Although these data have been processed successfully on a computer system by City of Holyoke, no warranty expressed or implied is made regarding the utility of the data on another system or for general or scientific purposes, nor shall the act of distribution constitute any such warranty. This disclaimer applies both to individual use of the data and aggregate use with other data.

6. About Portable Document Format (PDF)

Some documents on this web site are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that all files are produced using the latest version of Acrobat (file conversion software for PDFs), which is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest version of Adobe Reader TM, which is available for free at the Adobe web site (http://www.adobe.com).

However, recognizing that even this version does not always work for all users, alternative accessible formats are provided wherever possible, most commonly through a text or an HTML file.

7. Contact Information

If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you. We also welcome your questions about this statement and comments on how to improve the site’s accessibility.

Please contact us by:

[list style=’info’]

  • E-mail at oped@ci.holyoke.ma.us
  • Phone: (413) 322-5575, Mon.- Fri. 8:30 a.m.- 4:30 p.m.
  • Mail: One Court Plaza, Holyoke, MA 01040



II. Definitions:

1. HR.com

Refers to the City of Holyoke internet web portal, accessed through www.HolyokeRedevelopment.com and other similar referral domains. HR.com also references accessory pages and services, such as the City of Holyoke social media and survey sites, and other sites that are used to convey information to the public through the portal.

2. IP Address

A series of numbers that identifies each computer and machine connected to the Internet. An IP address enables a server on a computer network to send you the file that you have requested on the Internet. The IP address disclosed to us may identify the computer from which you are accessing the Internet, or a server owned by your Internet Service Provider. Because it is machine-specific, rather than person-specific, an IP address is not, in and of itself, personally identifiable information.

3. Social Media

A social media website is a website on a social media application that is usually maintained by an individual and has regular entries of commentary, descriptions of events, or other material such as graphics or video. A social media identity is a specific user identity that has been registered on a third party social media site and is associated with the website. Government social media sites or identities typically provide forums for commentary or news on topics related to the government agency that hosts the social media site or has secured the social media identity. A typical social media site (whether hosted by the Agency or a third party) combines text, images, and links to other websites related to the topic and enables readers to leave comments in an interactive format.